Lab-grown diamonds are real diamonds created in controlled laboratory conditions. They have the same physical, chemical, and optical properties as natural diamonds.

They are identical in composition and appearance. The difference lies only in origin.

Each diamond is unique. While we aim to present accurate images, slight variations in sparkle, tone, or inclusions may occur.

All AINO pieces are made from 14k or 18k solid gold. We do not use gold plating.

Gold colour may naturally develop slight patina with wear. This is normal and not considered a defect.

Our pieces are designed for daily wear. However, exposure to chemicals, water, or impact may affect longevity.

Items not labeled “Made to Order” are ready pieces. If you are unsure, please contact us before purchasing.

Yes. Most customization options can be selected and ordered directly through the product page.

For special or more detailed requests, please contact us before placing your order to confirm availability and details.

For ready pieces, orders can be cancelled free of charge before dispatch. Once the order has been shipped, it can no longer be cancelled.

For made-to-order items, once the order is confirmed, a 50% fee will apply if you wish to cancel, as production is already arranged.

We offer a free hold for up to 24 hours.

After this period, a 20% non-refundable deposit is required to continue holding the item. The deposit will be applied toward the final purchase price.

Items are not considered reserved until the deposit has been received.

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses caused by incorrect information.

- We accept Visa, MasterCard.

- We accept Zip Money - a shop now and pay later option subject to financing approval. Up to 12 Months Interest-Free for sales up to $50,000.

- Alternatively, you can choose to pay with PayPal.

- Our showrooms also accept direct debit, BPAY, WeChat and gift cards. 

All payments are processed through encrypted systems. We do not store payment details.

If you need a bit more time for payment, LAYBY would be a great option for you.

You can place an order with a minimum 30% deposit of the total purchase price us and pay off the balance when it is ready to delivery.

We ship worldwide.

Ready pieces: dispatched within 1–5 business days

Made to order: production time 2–4 weeks before dispatch

All orders are shipped via Australia Post Express.

Delivery timeframes are estimates only. Delays may occur due to courier or customs processing.

All customs duties, taxes, or import fees are the responsibility of the customer.

Once dispatched, responsibility is transferred to the courier. We will assist in lodging inquiries, but cannot guarantee courier outcomes.

Yes, you can pick up the item from our showroom. You will be notified when your order is ready for collection. We require 24hrs notice to prepare your order for collection and orders must be paid for in full prior to collection. Pickups are  available Monday-Saturday by appointment only. 

We accept returns for eligible items within 7 days of delivery. Items must be unworn, unused, and returned in original condition with all packaging and documentation included.

Made-to-order, customized, and sale items may not eligible for return.

Yes. Ready pieces may be returned within 7 days of delivery. A 15% restocking fee will be deducted from the refund amount.

Ready pieces can be cancelled free of charge before dispatch. Once shipped, cancellation is no longer possible.

Made-to-order items cannot be cancelled without charge. A 50% fee will apply once the order has been confirmed.

Change of mind returns are accepted for ready pieces only, subject to a 15% restocking fee. Made-to-order items are excluded.

Yes. Exchanges are subject to availability and approval. Items must be returned in original, unworn condition. Exchanges are typically processed for items of equal or higher value.

To be eligible for a return:
- Item must be unworn and unused
- All original packaging must be included
- Certificates and documentation must be returned
- The item must not show any signs of wear or damage

Items that do not meet these conditions may be refused.

Please contact us to request return approval before sending any item back. Returns sent without prior approval may not be accepted.

Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty.

Customers are responsible for the item until it is received by us. We recommend using a tracked and insured service.

If your item has a confirmed manufacturing fault, we will offer repair, replacement, or refund.

The following are not considered faults:

- Normal wear and tear
- Scratches or damage from use
- Improper handling or storage
- Natural variations in diamonds or materials

Refunds are issued after inspection and approval. Original shipping fees are non-refundable, and any applicable fees (such as restocking fees) will be deducted.

International returns may be accepted, however all shipping, duties, and taxes are the responsibility of the customer. Original duties and taxes are non-refundable.